Notes and anecdotes

Techstuff rambling

Using FreshDesk API

After starting to write this note, I realize Freshdesk have ridiculously good guides on this. This page does not serve much purpose except this link, as well as this link to JavaScript Freshdesk API repo.

How to use Freshdesk API

1. Get your API-key

It’s on your profile settings pane (click on your profile picture). The actions done with that API-key, I presume will be done in your name. So depending on your situation, you might want to use a small set of different keys.

2. Find your task in their doc

They got examples for everything, either it’s creating a ticket, updating it or the same type of operations on a customer.

3. Implement it in your application

See NodeJS gist.


tomfa • 2014-10-08

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