# Make everyone do support

- Published: 2023-09-17
- URL: https://notes.webutvikling.org/make-everyone-do-support
- Tags: startup, support
- Source: https://www.youtube.com/watch?v=sz_LgBAGYyo&t=818s&end=1185

Support tickets are condensed user feedback. It's a user telling you what they want, what they don't understand, and what they don't like. Treasure it, and spread that knowledge across the company by having everyone do customer support.